Pinacl Solutions



Benefits of ITIL Change Management

IT Service providers are typically subject experts, which means being able to perform the same job in less time and ensuring greater efficiency. Change Management is one of the most complex processes in IT. 

The objective of Change Management in this context is to ensure that standardised methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, to minimise the number and impact of any related incidents upon service. The purpose of Change Management is to respond to customers changing requirements while maximising value and minimising incidents.

What is the value of Change Management to the business?

Service and infrastructure changes can have a negative impact through service disruption but Change Management adds value to the business by prioritising and responding to business change proposals. Change Management is also essential to reduce failed changes and therefore service disruption, defects and rework. Change Management process ensures that better estimations are made in relation to the quality, time and cost of change.

In today’s highly competitive business environment, it is critical that Change Management protects the services to the business while facilitating changes without unnecessary levels of bureaucracy.

Alignment of IT services to business needs provides value and offers many benefits such as:

  • Increased visibility and communication of changes to both business and services support staff.
  • Risk assessments are improved and outline possible risks in more detail.
  • Reduced adverse impact of changes on the quality of service and Service Level Agreements (SLAs)
  • Improved assessment of the cost of proposed changes before they incur.
  • Improvements in problem and availability management as they can use valuable management information (MI) relating to changes accumulated through the ITIL Change Management Process. 

What is ITIL Change Management? 

ITIL Change Management is a process designed to understand and minimise risks while making IT changes. Business are likely to have two main expectations of service provided by IT:

  • The service should be stable, reliable and predictable.
  • The service should be able to change rapidly to meet the evolving business requirements.

Change Management applies a formal process to accomplish change and therefore can be thought of as making change more difficult by adding processes to regulate change. But when implemented properly Change Management can enable a greater volume of useful change than would be possible without regulations. 

How does ITIL Strengthen Pinacl’s Service Delivery?

ITIL is focused on process identification and improvement focusses on continuous improvement to business processes. There are five core process areas related to the ITIL framework:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations Process
  • Continual Service Improvement

Each process is iterative, and process outputs serve as inputs for subsequent processes. This framework allows organisations to integrate business and service strategies, monitor measure and optimise performance, optimise and reduce costs, and manage knowledge and risks effectively.

To find out more about how Pinacl can manage your IT projects visit our PGDA page here.