Pinacl Solutions



How Businesses can achieve more for less by outsourcing their IT

Large and small businesses often choose to outsource their information technology (IT) systems and services for a variety of reasons. Adopting a Managed Service Agreement (MSA) is known to be an efficient way to stay up to date with technologies, have access to skills, and address cost issues that can arise with IT.

This blog aims to explain what Managed Services are and how they can benefit businesses. 

What are Managed Services?

Managed Services allow businesses to offload specific IT operations to a service provider. They then assume ongoing responsibility for monitoring, managing and resolving problems for selected IT functions on behalf of the customer, leaving the customer to get on with what they do best – manage their business. At a basic Level Managed Services Providers (MSPs) charges a monthly fee in return for monitoring, reporting on and maintaining their customers IT Services. 

Over time the definition of a Managed Service has gotten more complicated with the primary reason being that customer’s requirements are getting more sophisticated.  Technology is increasingly embedded into business functions which means that MSP have to be able to provide more complicated solutions to meet business’s needs. 

The Primary benefit of a MSP is the third-party monitoring and maintenance which is designed to prevent unexpected interruptions in the availability of systems. This will increase uptime and ultimately employee productivity and therefore company profitability. 
A Managed Service contract improves network availability, reliability and resilience to failure due to third party monitoring by the MSP. There are many levels to a Managed Service agreement such as the level of support that is required. 

Benefits vs Risks of Outsourcing IT 
The choice to outsource your IT by selecting a Managed Service Provider can carry obvious benefits but can also present some level of risk. 

The benefits of selecting a Managed service can be: 

  • Control Expenses – By selecting a MSP, costs are transparent from the offset and thus can be budgeted accurately. MSPs ensure that you can predict your budget and agree a Service Level Agreement (SLA) that is suitable for each individual business. 
  • Focus on Core Operations - Outsourcing your IT allows businesses to concentrate on their strategic goals instead of splitting some of their time with IT concerns. Outsourcing alleviates this need and provides additional time for managers to concentrate on their core business activities. 
  • Added Expertise – A MSP can provide highly trained engineers and consultants with expertise in a range of technologies. Businesses that do not embrace outsourcing their IT will either have to invest heavily in recruitment or increase the risk of their systems failing if they are not regularly maintained and managed. 

Many people would suggest that there is an element of risk by outsourcing your IT to an external partner but that’s not actually the case. MSPs actually mitigate risk due to the fact that there is less chance of failure thanks to the continuous monitoring of systems whether it me from an onsite team or from a remote location.  

Why Pinacl? 

Successful organisations in the 21st Century need to embrace emerging technologies to remain competitive and relevant. This is not easy, with the options now available, many of them conflicting with each other, it can take a significant amount of time to ensure the right choices have been made. This is where Pinacl can help. We use our industry experience and product knowledge to drive innovation through crafting bespoke solutions for businesses. This approach enables customers to unlock new possibilities. 

Pinacl Solutions have been successfully delivering a wide range of ICT managed services solutions to both public and private sector clients for over 25 years. We use our industry experience and product knowledge to drive innovation through the crafting of pioneering technology solutions. This approach enables our customers to unlock new possibilities - giving them greater choice and underpinning their success.
To find out more about how a managed services solution from Pinacl can help your organisation succeed, email: