How does IoT Improve Hospitality Guest Experiences & Operations
The Internet of Things (IoT) is opening up an entirely new realm of applications for hotels to enhance the guest experience and make hotel operations more efficient. However, IoT is fragmented, and services are delivered through a variety of wireless protocols which is where one of the significant challenges resides. The typical IoT network design includes building and managing multiple IoT networks built for each wireless protocol.
Having one network to maintain and support dramatically simplifies the overall network design and significantly reduces both Capital Expenditure and Operational Expenditure associated with building and managing the WiFi network and IoT apps.
Pinacl are an innovative technology leader and we make it easier to add IoT services to hotels that help to improve the guest experience and improve hotel operations.
To get you started, here are 4 great ideas that are being used in hospitality now:
1. Guest convenience with digital keys
Hotel Guests can use their smartphones as digital keys. Guests can check in with their smart device and choose their preferred room, then the system generates an encrypted digital key that is delivered to their device. That allows guests to bypass the reception desk on arrival and gain easy, secure access to their room. Digital keys can also be reconfigured for late-checkouts or room changes without the guest having to go to the front deck.
2. Provide panic button for staff for fast emergency response
Keeping hotel staff and guests safe is a top priority and can be made easier by the creation of a panic button that can be assigned to staff members or guests to assist management during an emergency. You can locate employees in real-time so emergency personnel can respond more quickly. With real-time location sent to a central monitoring dashboard, this information can also help building managers restrict access to unsafe areas, with an easy-to-deploy network of stationary and mobile alarms.
3. Guide guests with mobile wayfinding
In large hotels, you can help guests get to their destination quickly and efficiently by providing directions to their destinations such as restaurants, shops, swimming pools, gyms, and more. These services can also improve guest safety and security by helping them avoid hazardous areas—and can help you locate anyone who might have accidentally wandered into those environments.
4. Send location-based content and offers through push notifications
Send relevant content and offers to hotel guests for a great on-site experience that can also help increase revenue. Personalised communications using IoT beacons and proximity marketing can increase the number of point-of-interest visits and purchases while improving hotel guests’ engagement and loyalty.
The potential IoT services are virtually unlimited. All four of the above apps are possible on a single converged WiFi network. This helps hospitality service providers and hotels overcome the complexity and high costs associated with other IoT implementations.
To find out more about how an IoT solution from Pinacl can help your organisation succeed, contact us now.
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