We know that people rely on Pinacl, our technology and our people every day; and during the Coronavirus pandemic we know that being connected matters, now more than ever.
Pinacl continues to play a fundamental part in keeping our customers securely connected and we’re continuing to work closely with our Communications Provider partners and suppliers to ensure we continue to provide the highest levels of service to our customers.
Our business continuity plan is reviewed and tested on an annual basis as part of our Integrated Management System and in line with our accreditations to ISO9001 and 27001:2013. All of our business-critical systems utilise the Cloud to ensure continuity of service and all employees are provided with equipment giving them the ability to work from home. Our Service Desk is the primary contact for any issues affecting technology solutions and is fully operational 24 x 7 x 365. The team should be contacted following the same process as you always follow.
We continue to monitor the current situation daily and review and / or adjust our business processes accordingly.
If you have any further questions, please submit using the form below: