Pinacl is delighted to announce that Faith Organista has achieved her ITIL Foundation Qualification.
Faith Organista who is the IT Support Officer for our onsite team at North Wales Housing has achieved her ITIL Foundation Qualification.
The ITIL Foundation Certificate provides knowledge of the elements and concepts used in the ITIL Service Lifecycle, including the links between life cycles, the processes, and the contribution to service management practices.
ITIL is the most widely adopted approach in ITSM (IT Service Management). It is globally recognized as the best-practice framework. ITIL’s universal appeal is that it continues to provide a set of processes and procedures that are efficient, reliable, and adaptable to organizations of all sizes, enabling them to improve their own service provision.
ITIL provides guidance to service providers on the provision of quality IT services, and on the processes, functions and other capabilities needed to support them.
Faith’s certification emphasises Pinacl’s commitment to promote best practice IT Service Management capabilities to our customers.