Pinacl Solutions

Pinacl

Service Desk

Mitigate risk with Pinacl Support and look good in front of your customers

Our Service Desk as-a-Service offers technical expertise via telephone and e-mail 24/7, 365 days a year. Pinacl offer the capability to triage incidents before any escalation to Vendors.

 Service Desk, support investigation triage, escalation and problem management, all utilising our ITIL Process and Procedures.

We can add options like On-Site Support Engineer days and MOVE, ADD, CHANGE, DELETE (MACD) Call-Off Units to your base Service Desk service or you can choose from our Pinacl Manage offerings below.

The Benefits of Pinacl’s Service Desk

  • UK based 24x365 technical Service Desk
  • Highly experienced / qualified trained technical Engineers
  • Dedicated Customer support contact number
  • Tiered levels of Service support (Silver, Gold, Platinum)
  • Continuous service improvement processes
  • ITIL based processes and functions
  • SLAs in line with customer requirements and business strategies
  • Targeted incident prioritisation based on business needs
  • Comprehensive event management and monitoring
  • Proactive approach to stop incidents, before they happen
  • Automated processes to improve effectiveness and efficiency

The Services are aligned to ITIL Service Management disciplines and consists of:

PINACL Service Desk as a Service

  • Incident
  • Escalation Management
  • Problem Management
  • Change Management

Our Platinum Service includes:

  • Asset & Configuration Management (CMDB)
  • Lifecycle Management Patching, Updates, Hardware maintenance, Upgrades
  • Event Management and Reporting enabling Pro-active monitoring and intervention of outages.
  • Onsite break fix or swap out of Hardware Components.

Why Pinacl

Pinacl Solutions offer a 24x365 UK technical Service Desk offering a single point of contact to all our end users. We follow mature processes and procedures to ensure efficient incident management, strong security, governance and Continual service improvement initiatives.

We manage incidents, problems and change with an integrated Service Management toolset, ensuring a reliable efficient and effective end-to-end service.

If you would like to know more about our Service Desk then contact us today.